Help
Your One Stop Shop for Croc Charms, Croc Accesories, & More
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IS THERE A CHARGE TO MAKE A RETURN?.
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We do not offer free returns!
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ARE THERE ANY PRODUCTS YOU DO NOT ACCEPT BACK?
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We do not accept earrings, facemasks or underwear back due to health and hygiene regulations. We also do not accept returns on products from Crep Protect due to the usable nature of the items. All returned goods are subject to stringent checks by our returns department and any garments with a strong defined odour such as tobacco, cooking/food smells, aftershave or deodorant will not be accepted.
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HOW DO I REQUEST AN EXCHANGE?.
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Please include your invoice in the return parcel and simply write on the bottom or reverse of the invoice stating you would like to receive an exchange. We require the product ID number and size you require in the exchange item also writing on the invoice. If you do not have your original order invoice please enclose a note with your name, order number and both the product ID and size in the exchange item(s) you would like. All goods must have the original tags attached and returned in the same condition as received. If the item is in a box, such as trainers, we will not accept your return if the box is damaged or has been written on.
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HOW DO I REQUEST A REFUND?.
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All sales are final due to COVID-19, which means if you purchase anything from us, after receiving your item you can not request a refund/return.
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DO YOU CHARGE A DELIVERY FEE ON EXCHANGE ORDERS?.
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We do not charge any delivery on an exchanged order. You will receive a dispatch confirmation email with the new order number and tracking information when your exchange has been processed, this will show there has been no delivery charge.
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ORDER NOT RECEIVED.
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If you receive notification that your parcel has been delivered and signed for, but you have not received your order, please follow the steps below:
• Check with your neighbours, as our couriers do have authorisation to leave the parcel with a neighbour within 100 yards of your property.
• If your neighbour does not have the parcel, please contact us here and we will raise an investigation with the courier.
• Investigations can take a maximum of 5-7 working days.
• We will contact you with updates whilst the investigation is ongoing.
What happens if I have not received my order?
If you have not received your order within the timescale expected we would be happy to look into this further for you. Click here to contact us. -
CAN I GET A REFUND IF THE PRICE HAS CHANGED SINCE I ORDERED IT?.
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All our prices are final at the time you checkout and we would not issue a refund for the difference in price against any goods purchased prior to the further price drop promotion. Please note this does exclude pricing errors, which are covered in our T & C. As a company we do plan for sales and promotions however, the exact date is never pre-determined nor are the dates the prices reduce further.
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COMPLAINTS PROCEDURE.
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We hope you are happy with the service you have received, however if you are dissatisfied with anything please advise us so we can try to put this right.
Complaints email – support@designercroccharm.com
A manager will respond to your email within 72 hours. Usually it takes 5 minutes to respond. -
CAN'T FIND AN ANSWER?.
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If you can’t find the answer you require feel free to contact a customer service for further help.